VideoAI: pricing, payment and refunds

1. Prices in Russian rubles

Top-up packages for the Card / SBP payment option in VideoAI:

All prices are in Russian rubles (RUB). Bonus units are included in the total at no extra charge. These prices apply to card / SBP payments. App Store, Google Play and RuStore prices and package availability may differ; the relevant store displays its price before you confirm a purchase.

These packages are one-time purchases paid in full in advance, without automatic renewal. A package does not guarantee a fixed number of generations: the units required depend on the model and settings and are displayed in the app before a request is submitted.

Crystals are internal units for using VideoAI features, not money, a bank account or a payment method outside the app.

2. How the service is provided

1. Install VideoAI, open Balance, choose Card / SBP and a package, and provide an email address for the electronic receipt.
2. Check the amount and confirm payment on the secure payment page. The package is credited to your app balance within 5 minutes after successful payment is confirmed.
3. Choose the generation model and settings, enter your prompt or provide source materials where supported. Review the required units before submitting your request.
4. Video generation takes some time. You may leave the app after submitting a request; the status and result are available when you return. A push notification is sent if notifications are enabled.
5. The result is delivered electronically inside the app. No physical shipment or separate delivery charge applies. An Internet connection is required for payment and generation.

Actual generation time depends on the model, service load and connection. If a package has not been credited within 5 minutes or generation is delayed, contact support@ingenai.ru so we can check the payment, request and balance. Do not repeat payment for the same package before its status has been checked.

Result storage, availability and prompt requirements are described in the VideoAI Terms of Use. Download files you wish to keep.

3. Payment terms

Online payment is made in Russian rubles by bank card or through Russia's Faster Payments System (SBP), where available on the payment page. The connected payment provider is identified before confirmation, along with its rules.

App Store, Google Play and RuStore purchases follow the relevant store's rules. Available methods depend on the platform, region and app version. Full card details are handled by the payment service and are not provided to IngenAI. The email address entered at checkout is used for the electronic receipt.

If payment is cancelled, fails or its status is unclear, contact support or the payment provider. A package is credited after a successful transaction is confirmed; checking the same purchase again does not credit it twice.

4. Cancellation and refunds

Under the current Terms of Use, payments for purchased crystals, including unused crystals, are not refundable except where a refund is mandatory under applicable law or binding app-store / payment-platform rules. Crystals cannot be exchanged for money or withdrawn as a cash balance.

These terms do not limit mandatory consumer rights, including statutory cancellation rights and remedies for missed deadlines or service defects. Claims falling under Article 31 of the Russian Consumer Protection Law must be satisfied within 10 days of the relevant claim being made.

How to submit a request

1. Email support@ingenai.ru with VideoAI, the reason and your request: payment verification, another generation, balance restoration or a cash refund.
2. Include the payment date, amount, receipt email, order or transaction ID, and receipt if available. For a generation issue, include the request time and a description of the error.
3. We check payment status, package crediting and usage, and, for a generation error, the request status and unit debit. We reply by email with the findings and available resolution. A refund decision takes account of the grounds above, provider rules and mandatory law.

For app-store purchases, a refund request may also be submitted to the relevant store under its rules. Online-payment refunds are processed through the original payment provider using the original payment method. Bank or provider processing affects when the transaction appears in your account and does not override mandatory claim deadlines.

A technical error may lead to verification, another generation, balance restoration or a cash refund based on the findings. Subjective disappointment with an otherwise correctly completed generation does not itself establish a service defect.

Full terms: VideoAI Terms of Use. Data processing: Privacy Policy.

5. Contact details